Savings

How do I pay my bills on ALAT?

Log in to the ALAT app, click the Airtime & Bills menu option and click Bill Payment. Pick a service provider or bill category and type your customer ID. Pick a bill item. For service providers that provide default amounts, the value of the bill item will be displayed. For service providers that don’t provide default…

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Savings

How do I buy airtime and data on ALAT?

Log in to the ALAT app, click the Airtime & Bills menu option then click Airtime & Data. Pick a service provider (Airtel, Etisalat, Glo or MTN). Type the phone number you want to send airtime or data to then type the amount of airtime you want to buy or select a data package. Review…

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Savings

How do I cancel a transfer or bill payment?

Click Back till the menu appears or click Log Out. A transfer or bill payment can only be cancelled if you have not authorised it with your ALAT PIN. If you have authorised the transfer or bill payment, you cannot cancel it. Send an email to help@alat.ng or call 070022552528 for assistance.

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Savings

How do I cancel a recurring transfer or recurring bill payment?

Click Saved & Recurring Transfers or Recurring Payments and swipe the card for the recurring transfer or bill payment to left, then click Delete.

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Savings

How do I transfer money between my accounts?

Log in to the ALAT app and click Send Money on the menu. Click Send To Self (you must have more than one ALAT account for this to work), New Bank Transfer (to transfer to another bank account) or ATM Cardless Transfer (to send money from an ATM without a card). Fill in the required details…

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Savings

How do I withdraw money from an ATM without a card?

Log into the ALAT app, click Send Money on the menu then click ATM Cardless Transfer. Fill in the required details and authenticate the transfer with your ALAT PIN. You will receive a paycode by email. To withdraw your money, go to any cardless-enabled or paycode-enabled ATM and follow these instructions: Press ENTER to clear…

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Savings

How long does it take to transfer money on ALAT?

Money transfer on ALAT is instant but your transaction might be delayed if we suspect suspicious activity on your account. We will let you know if that happens. If your transfer is delayed without justification, call 070022552528 for help.

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